While I don't frequent Ulta that often, the old ball and chain does and sometimes forces me to go with her. The staff at this location, is top notch and is always sympathetic to my plight.
I went in here today for the first time super overwhelmed because I don't really know makeup products very well. After looking around I approach the first approachable looking person. Her name was Tameika and I told her what I was kinda looking for and she lead me in all the right directions and recommended some awesome quality products. She tested everything on me to make sure I liked it. I was there til almost close, and the service was outstanding the whole way through. Some really kind, knowledgable people work here. Will definitely be returning for my makeup needs. I'm a really hard sell, due to my customer service background, so props Ulta. You rock.
It's a nice Ulta store. It has the hair salon, make up station and the dermatologic services. All the store staff is kind and helpful. Love when they have boxed sets and gifts sets.
The lady servicing the Clinique area also literally followed and stared at us. I'm in my late 30s, we were not rambunctious teens or the like. Just regular women sampling new fun cosmetics to try. We were carrying quite full bags with us so I'm not sure if she thought we were going to steal something or what, but I have no idea why we were being monitored. We used all hygienic practices with the alcohol, cotton balls, q-tips and sampling applicators so I really can't figure it out, but after spending $200 in there I'm not happy about the "potential shoplifter" treatment.
While the staff is friendly and super helpful, the store is often in dissaray, with missing or misplaced products.
My friend and I went to have a birthday shopping spree at Ulta. We were sorely disappointed to find that they were out of quite a few of the things we wanted to buy after trying them on! They seemed to look well stocked, but every time we tried on a lip color, it wasn't available to buy. Which brings me to the next pain point - they were out of tissues. Completely, the whole store. So there you are trying on black, silver, and blue fantasy lip colors (the stuff that does not come off nicely), and in the middle of it you find you've used the store's last tissue.
Ulta Beauty is a US Hair Care Studio based in Macedonia, Ohio. Ulta Beauty is located at 8210 Macedonia Commons Blvd #28, Macedonia, OH 44056, USA.
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