It a very good place to shop at the employees are very knowledgeable the store is also very clean there always a lot of stock on shelves and organized.
Had a terrible time trying to return a gas can that I had purchased which did not work properly. Worker tried to say that they would not return it because it had hazardous material in it. Their return policy states that they do indeed return gas cans that have been drained which this one was. Associates need to be trained better at this store.
Terrible service. Unless you are contractor, nobody stops and asks you if you need help. This is a-typical of this branch. At 3PM there is hardly anyone in the store, employees walk right by you pushing a cart or just looking busy. Won't even say hi or ask if you need help. I had to have two people paged to get help. ( Lowe's down the street is quite the opposite). Since this is closer to my home, I get lazy and get stuck with these people.
I have bought thousands of dollars worth of stuff from this Home Depot over the years and I've never had a problem. I tried to return a weed wacker today that I've used 3 times, they gave me all kinds of Hell about it and wasted my entire lunch break just trying to exchange it for one of the same price. The people at the return desk or slow, rude, and did not care about my situation. I will be taking all my business across the street to Lowe's from now on.
Took 40-minutes for a simple return! Customer service is NOT a priority at this Home Depot.
The Home Depot is a US Hardware Store based in Macedonia, Ohio. The Home Depot is located at 8211 Macedonia Commons Blvd, Macedonia, OH 44056, USA.
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